Privacy Policy

Privacy Policy (Salvo Migration)

Effective date: 21 January 2026

Salvo Migration (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you can access or correct it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) Who we are and how to contact us

Business name: Salvo Migration

Email: [email protected]

Phone: 1300 644 788

Address: Level 5, 320 Adelaide Street, Brisbane QLD 4000 (by appointment only; servicing Australia-wide)

Privacy enquiries: Email us with the subject line “Privacy”.

2) What personal information we collect

We may collect:

A. Identity & contact details

Name, email address, phone number, address, date of birth

Preferred communication methods

B. Visa and matter-related information (may include sensitive information)

Visa type and immigration history

Relationship and sponsor details (as relevant)

Passport/identity documents and citizenship/residency details

Work/education history, travel history (as relevant)

Health/character information if provided/required for your matter

Information about family members (where relevant)

C. Consultation and service information

Notes from consultations, communications, and instructions

Documents you provide to us

Appointment details and scheduling preferences

D. Payments

Transaction details (e.g., invoice number, amount, date, payment status)

We do not store full card details. Card payments are processed by our payment provider (Stripe).

E. Website and technical information

IP address, device/browser type, pages visited, referral source

Cookies and similar tracking technologies

3) How we collect personal information

We collect personal information when you:

Submit forms on our website

Book a call/consultation

Contact us by phone, email, SMS, or social media

Purchase services or pay invoices via Stripe

Provide documents relevant to your matter

Interact with our website (cookies/analytics)

We may also collect information from third parties where relevant and permitted, such as an authorised representative, sponsor, or government agencies (where required to progress your matter and based on your instructions).

4) Why we collect, use, and hold personal information

We collect and use personal information to:

Provide migration legal services and advice

Assess eligibility and suitability for services

Communicate with you and manage appointments

Prepare documents, submissions, and supporting material

Manage billing, payments, and administration

Improve our services, systems, and website experience

Comply with legal and regulatory obligations

Send service-related communications (e.g., reminders, updates)

Send marketing communications where permitted by law (see section 8)

5) Sensitive information

Some information we handle may be sensitive information (e.g., health information or criminal history).

We only collect and use sensitive information when:

It is reasonably necessary to provide our services, and

You consent, or the collection/use is otherwise permitted by law.

6) Platforms we use and who we disclose personal information to

We may disclose personal information to trusted third parties who help us deliver our services, including:

A. Nurturly (CRM, forms, automations, communications)

Our website forms, enquiry capture, workflow automation, and client communications may be managed through Nurturly.com.au (a platform built on the HighLevel/LeadConnector ecosystem). Information you submit (e.g., contact details and enquiry details) may be stored and processed within this system to allow us to respond to you and manage your matter/admin.

B. Stripe (payments)

Payments are processed through Stripe. Stripe receives your payment information to process transactions securely. We typically receive confirmation details (such as payment status and receipt information), but we do not store full card details.

C. Other service providers (as needed)

Cloud hosting, email/SMS/phone providers, analytics tools

Professional advisers (e.g., accountants, insurers)

Regulators, courts, law enforcement, or government agencies where required/authorised by law

Any other party with your consent

We do not sell your personal information.

7) Overseas disclosure

Some providers we use (including Nurturly/its underlying infrastructure and Stripe) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8) Marketing communications (and opting out)

We may send marketing messages (email/SMS) about our services, resources, and promotions where permitted by law.

You can opt out at any time by:

Using the unsubscribe link in emails, or

Replying STOP to SMS (if enabled), or

Emailing [email protected]

Even if you opt out of marketing, we may still send essential service messages (e.g., appointment reminders or important updates).

9) Cookies, analytics, and advertising

Our website may use cookies and similar technologies to:

Operate the site and remember preferences

Understand usage (analytics)

Measure marketing performance and improve advertising relevance

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

10) How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

Access controls and staff confidentiality obligations

Secure systems and reputable third-party providers

Policies and procedures for handling client documents

No method of transmission or storage is completely secure, but we maintain appropriate safeguards.

11) How long we keep personal information

We retain personal information for as long as needed to:

Provide services and manage our relationship with you

Meet legal, regulatory, professional, and record-keeping obligations

When no longer required, we take reasonable steps to de-identify or securely destroy it (where lawful and practicable).

12) Accessing and correcting your personal information

You can request access to, or correction of, your personal information by contacting us at [email protected]. We may need to verify your identity before actioning requests.

In some cases, we may decline access as permitted by law (e.g., where legal professional privilege applies). If so, we will explain why.

13) Making a privacy complaint

If you believe we have mishandled your personal information, contact us:

Email: [email protected]

Subject: “Privacy Complaint”

We will acknowledge and investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14) Links to other websites

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

15) Updates to this policy

We may update this Privacy Policy from time to time by posting the updated version on our website. The effective date will be updated above.